Frequently Asked Questions
How Do I Schedule?
The easiest way to make an appointment is to click on the button below and you’ll be redirected to the scheduling page.
Or, you can text me at 801-920-0813. Please include the days and times that works best for you.
Does Hatch Sports Therapy Accept Insurance?
No, we do not accept insurance. You can use your HSA card.
What Forms Of Payment Do You Accept?
Cash, credit card, Venmo (@hatchsportstherapy), HSA card or Apple Pay.
How Do I Cancel An Appointment?
When you set up an appointment you’ll receive a text message confirmation and an email confirmation (if you set up an account). please refer to the original text or email for that appointment date and follow the instructions for cancelling.
If you cannot find the original text or email for your appointment please call or text at 801-920-0813.
Cancellation Policy
24-Hour Cancellation Courtesy
We ask that you please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to accommodate other clients who may need care.
Cancellation Fee
If a cancellation occurs within 24 hours of your scheduled appointment, a fee equal to 50% of the service price will be charged. We know things happen, but late cancellations leave us little time to fill that spot.
No-Show Policy
If you miss your appointment without notifying us (a "no-show"), you will be charged the full price of the scheduled service. This helps us value the time set aside specifically for you.
In light of unforeseen emergencies or sudden illnesses, we understand that unexpected situations can arise. Therefore, we have implemented an Exception Clause to our cancellation policy:
Exception Clause for Emergencies or Illness
We recognize that emergencies and illnesses are unpredictable. If you experience a sudden illness or an unavoidable emergency that prevents you from attending your appointment, please inform us as soon as possible. In such cases, we may waive cancellation fees at our discretion. We may request appropriate documentation to support the waiver.
This clause is designed to provide flexibility in genuine cases of hardship while maintaining the integrity of our scheduling system. We appreciate your understanding and cooperation.
Where Is Hatch Sports Therapy?
We are locate at:
1190 e 5425 s
Suite 205
South Ogden, UT 84403
The building is called the "White House".
PARKING
Enter through the gate and turn right. Park on the south side of the building (close to the Catholic Church).
BUILDING ENTRANCE
Walk around to the West side of the building where you'll find the main entrance under the large awning. Use the right hand door.
STUDIO
My space is on the main floor in suite #205. After entering the main doors you'll see the main grand stairs. Walk past the stairs to the left side and then you'll see my space on the left just before the kitchen.
WAITING
I ask that you not enter the studio until I finish up with the client that is before you. Have a seat at the table outside my studio space. There are bathrooms just outside the studio as well.
What Do I Wear To My Appointment?
Shorts, t-shirt, and for women please wear a sports bra with a racer back and narrow shoulder straps.
Do I Have To Remove My Cloths For BodyWork?
Nope. We encourage you to wear shorts and a t-shirt. Sometimes to better access the back muscles we will ask you to remove your t-shirt but will cover you up and only expose the body part that is being worked on.
Do I Need To Shower Before My Appointment?
You don't need to necessarily shower right before your massage, but do we ask that you come to your appointments clean!
I’m Not Feeling Well, Should I Still Come In?
Do not come in!
A massage will likely just make you feel worse. If you are sick, you may get your therapist sick and pass it on to other clients that day. Even if you are giving less than a 24 hour notice, we prefer you reschedule your appointment if you are feeling unwell.
Are Walk-ins And Same Day Appointments Available?
Walkin-ins are not welcome. If you need same day treatment please text me,
801-920-0813 to see if any spots are available.