Cancellation Policy

Life happens. Schedules shift. People get sick. I understand that.

At Hatch Sports Therapy, each appointment is reserved specifically for you. Because I work one-on-one and appointment times are limited, late cancellations and missed appointments make it difficult to offer that time to another client who may be waiting for care.

Please Give 24 Hours’ Notice

Please cancel or reschedule your appointment at least 24 hours in advance whenever possible.

This gives me enough time to offer the appointment to another client and keeps the schedule running smoothly for everyone.

Late Cancellations

Appointments canceled with less than 24 hours’ notice may be charged 50% of the scheduled session fee.

No-Shows

If you miss your appointment without notice, the full session fee may be charged.

Illness, Emergencies, and Real-Life Exceptions

If you are sick, have an emergency, or something unavoidable comes up, please reach out as soon as you can. I understand that not every situation fits neatly into a policy.

The goal is not to punish people. The goal is to respect everyone’s time, including yours, mine, and the clients who may be waiting for an opening.

Running Late

If you are running late, please send a message when it is safe to do so. I’ll do my best to make use of the remaining time, but the session may still need to end at the originally scheduled time so the next client is not delayed.

Thank You

Thank you for respecting the appointment time reserved for you. Clear communication helps keep Hatch Sports Therapy running smoothly and allows me to provide focused, unrushed work for every client.