At Hatch Sports Therapy, we understand that life can be unpredictable, and plans sometimes need to change. Our goal is to provide the best care to all of our clients, and that means respecting both your time and ours. With that in mind, we kindly ask that you take a moment to review our cancellation policy below:

24-Hour Cancellation Courtesy
We ask that you please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to accommodate other clients who may need care.

Cancellation Fee
If a cancellation occurs within 24 hours of your scheduled appointment, a fee equal to 50% of the service price will be charged. We know things happen, but late cancellations leave us little time to fill that spot.

No-Show Policy
If you miss your appointment without notifying us (a "no-show"), you will be charged the full price of the scheduled service. This helps us value the time set aside specifically for you.

In light of unforeseen emergencies or sudden illnesses, we understand that unexpected situations can arise. Therefore, we have implemented an Exception Clause to our cancellation policy:

Exception Clause for Emergencies or Illness

We recognize that emergencies and illnesses are unpredictable. If you experience a sudden illness or an unavoidable emergency that prevents you from attending your appointment, please inform us as soon as possible. In such cases, we may waive cancellation fees at our discretion. We may request appropriate documentation to support the waiver.

This clause is designed to provide flexibility in genuine cases of hardship while maintaining the integrity of our scheduling system. We appreciate your understanding and cooperation.

If you have any questions or concerns, please don’t hesitate to reach out. We're here to help!

Thank you for choosing Hatch Sports Therapy – we can’t wait to see you!